E-GENE

Features E-GENE

Today, the importance of service management is constantly being emphasized, but there are many difficulties in providing excellent service in relation to the companys goals, achievement of goals, and continuous cost.STEG is a professional company in the service management field with the motto of living evolutionary gene of service technology.
It is a software company that constantly researches to provide companies with more reliable solutions to increase service competitiveness.ITSM (IT Service Management) refers to an industry standard concept that supports all stages of the IT service life cycle, including design, management, construction, application, and operation of IT services, unlike existing IT management that focuses on infrastructure management.
do.[Service Request]It supports registration and processing of various requests (SR) of general business users.[Disability Report]It registers the fault that has occurred and assists in handling it.[Payment]Approval can be made for the approval request, and can be approved or rejected.[My request list]You can check the list of requests registered by the user, and you can check the information through detailed information.In the E-GENE app, you can create an account through membership registration and approval by the administrator for membership registration.